FAQs
For details on our frequently asked questions, find answers per the subject fields below. For any additional queries or questions, please contact us.
Shipping
It depends on where you are. UK Standard delivery orders take 1 - 3 business days to arrive. Overseas deliveries can take anywhere from 5 -10 business days. Delivery details will be provided in your confirmation email.
We ship via Royal Mail. This service is used for all UK orders and orders outside the UK.
We offer tracked and special delivery services at a fee. All UK and International orders are shipped using tracked services only. We also offer a next business day service at a rate (available in the UK only).
Please refer to our Shipping Policy & Information for more details.
Yes, we ship Worldwide. All orders outside the UK are despatched using Royal Mail shipping services. For more detailed information please see our Shipping Policy & Information.
Greeting Cards
Should you wish to buy our cards in large quantities, please enquire via our Contact Page or email us at: customercare@storyofelegance.com
Our cards are designed extra special and are available in the standard greeting card size, which is A6. Across seasonal ranges we do design bespoke sizes. We plan on extending our range which includes card size variations. To keep up-to-date with newness, please subscribe to our newsletter.
Personalisation
Should you wish to use our personalised service, a minimum order quantity is required when placing your order. Enquire via our Contact Page.
Our cards are designed extra special and are available in the standard greeting card size, which is A6. We do plan on extending our range which includes card size variations. To keep up-to-date with newness, please subscribe to our newsletter.
Yes we do. We do offer handwritten services that allow you to input your personal message and we hand write it for you.
An example of how the personalised message will look is as seen on the personalised handwritten product page. View the list of handwritten services here.
Stores
Customers can purchase our products via our website and via our selected stockists. See our list of stockists here. To be notified on new stockists, please subscribe to our Newsletter.
As a British Luxury Brand, Story of Elegance we welcome stockists from all across the world. To begin with we would love to share our catalogue with you. Enquire via our Contact Page,
Returns
We do not accept returns or offer refunds, however there are circumstances where items are replaced if they are defective or damaged. For more detailed information please see our Returns Policy.
Alternatively you can get in touch with us via our contact form.